Returns Policy


The Consumer Guarantees Act and Fair Trading Act provide the basis for The International Travel College of New Zealand’s returns policy. For a product to be returned under our policy, that product must be defective or unusable.

Consumer Guarantees Act 1993
The Consumer Guarantees Act sets out minimum standards for goods sold by ITC Limited. In the event that goods sold are deficient or faulty, the customer has the right to repair, replace or refund.

Fair Trading Act 1986
The Fair Trading Act is designed to protect the customer from being misled, either intentionally or unintentionally. This applies to all aspects of the promotion and sale of goods and services including: pricing; where the product was made; where the product is from; the meeting of New Zealand safety standards; availability of products in store and the sales techniques used. The Commerce Commission enforces the Fair Trading Act 1986.

There are two options available for our customers who would like to return a product:
1. Exchange – If a product is defective or faulty, we can offer to exchange it for another one.
2. Money Back Guarantee

If a customer has proof that they purchased the goods from our store within the last 12 months they may obtain a refund if the goods are defective or faulty. A refund will be made in the same tender as the original purchase. Please note that purchases made by cheque need seven days to clear before we can refund..

Community Pages
There are several areas on the ITC Online Training site on which users may post information, including course specific forums, help and general discussion (collectively, “Community Pages”). Any information posted to the Community Pages can be viewed by anyone who visits the ITC Online Training site (whether or not such visitors are registered users). ITC does not endorse any information posted on the Community Pages and posts made by users do not necessarily reflect the views of ITC. Information on the Community Pages should not be taken as fact and we are not responsible for such information or for editing any factual errors or making any type of corrections to such information. Any action taken by you based on information presented on the Community Pages is at your own risk.

By using our Community Pages, you agree to adhere to the following community guidelines:

  • Be respectful of the opinions of others. Even though you might not agree with someone, that doesn’t mean they are wrong or deserve to be belittled. Remember that what works for you may not work for everyone else. Give everyone the same courtesy you would expect in return. Do not post profane or explicit content.
  • Do not post profile pictures that might be considered inappropriate.
  • Do not post communications that could be interpreted as threatening or harassing.
  • Do not post, advertise or promote products commercially.

ITC has the right to remove a post on the Community Pages if it does not meet these standards or for any other reason ITC deems inappropriate.

We encourage open participation in our communities, and we welcome your posts and comments. It is important to respect others in the community and therefore we reserve the right to moderate any comments or posts that we consider to be abusive, offensive, spam, contain profanity or breach any industry codes of practice or guidelines. To protect your security and privacy, please do not share any personal, confidential or sensitive information when posting on social media.

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