The Consumer Guarantees Act and Fair Trading Act provide the basis for The International Travel College of New Zealand’s returns policy. For a product to be returned under our policy, that product must be defective or unusable.
Consumer Guarantees Act 1993
The Consumer Guarantees Act sets out minimum standards for goods sold by ITC Limited. In the event that goods sold are deficient or faulty, the customer has the right to repair, replace or refund.
Fair Trading Act 1986
The Fair Trading Act is designed to protect the customer from being misled, either intentionally or unintentionally. This applies to all aspects of the promotion and sale of goods and services including: pricing; where the product was made; where the product is from; the meeting of New Zealand safety standards; availability of products in store and the sales techniques used. The Commerce Commission enforces the Fair Trading Act 1986.
There are two options available for our customers who would like to return a product:
1. Exchange – If a product is defective or faulty, we can offer to exchange it for another one.
2. Money Back Guarantee
If a customer has proof that they purchased the goods from our store within the last 12 months they may obtain a refund if the goods are defective or faulty. A refund will be made in the same tender as the original purchase. Please note that purchases made by cheque need seven days to clear before we can refund..
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ITC has the right to remove a post on the Community Pages if it does not meet these standards or for any other reason ITC deems inappropriate.
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