Before your Interview
- Check that you are aware of the exact location where the interview is being held.
- Plan your route or journey and allow yourself an extra half hour in case of any unforeseen delays. Under no circumstances arrive late!
- If you are driving make sure you check for parking facilities, and the location of these.
Recruitment decisions are based on several different factors, but it is worth remembering that first impressions really do count! You should dress appropriately for a cruising position, such as:
- Office style smart attire to wear for your interview – a businesslike suit in a conservative colour
- Ensure that you are well groomed, with clean tidy hair, make up (if applicable) and clean, smart shoes.
- Your clothes must be tidy, clean, and crisply ironed
- Hair should be clean and neatly styled
- Visible body piercings should be removed
- Make-up should be neat and natural in appearance
- Jewellery should be minimal and unobtrusive
- Make sure that you feel comfortable with your appearance.
- Do one final check of your overall appearance prior to arriving at the interview venue and during break times.
- If you are required to take documents/certificates with you, ensure that you have them all laid out in a smart folder and available for the interviewers to see.
- Always prepare your documents a few days before the interview to ensure that you have all the necessary certificates and paperwork that you are required to take.
Research and Preparation
- Find out as much as possible about the company you have applied to. You may be asked at the interview to provide information about the cruise company that demonstrates your background knowledge and interest. Typical information to research includes history of the company, ships in the fleet, ports of call and special features of their services.
- If available, print out the Position/Job Description. Read it, and make notes (for yourself) on particular requirements, and how you know you can meet them. Have examples ready of times when you showed your ability to [be a team player; solve customer problems; apply first aid. These need to be real examples, not made up!
- It is perfectly normal to feel nervous before and during the interview process! Prior to attending the interview ensure that you spend some time relaxing and that you get a good night’s sleep before.
- To help your nerves take deep breaths and remember that the recruitment team will make allowances for the fact that people are nervous.
- Prior preparation will help to ease nerves.
During The Interview Process
Communication with People You Meet
- From the minute you arrive at the interview you will be assessed by the recruitment team. Your appearance, your welcoming behaviour and warm disposition will be crucial at this stage as first impressions are vital.
- Make use of the time you have available prior to starting to get to know the other candidates attending the interview. Try to memorise names and other information you may find out from the other candidates.
- Remember to always address people in a friendly and courteous way.
- Never try to be someone you are not. Be yourself. Recruitment personnel are highly trained and will spot anyone who tries to impress by being someone they are not.
- Your body language will be vital during the whole recruitment event, and you must maintain open body language to make you appear welcoming and receptive to the recruitment team and fellow candidates.
Team Work & Exercises
- At almost all interviews you will be required to take part in team work exercises. Ensure that you are an open communicator with all team members, and participate in all discussions and exercises.
- You should make yourself aware of current affairs and news relating to the cruise industry, so read newspapers and online stories about travel and cruises. Some exercises or questions may involve these topics.
- Remember to demonstrate open and friendly attitudes and behaviour to other candidates.
- Don’t try to hog the conversation! Allow other people to contribute – demonstrate you are a good listener as well as a good talker!
Examples of areas discussed during interviews
During the interview process you may be asked questions and have to complete exercises on the following subjects:
> Customer Service
> Current Affairs
> Cruise Industry
Have examples prepared on the above subjects as the interviewing panel may ask you to give examples of previous experience and/or knowledge on the above.
- Think of good questions to ask about at the interview. You will normally be given the opportunity to ask the recruitment team any questions you may have.
- Questions must be relevant to the company and the job. Avoid asking questions on issues that have been covered during any presentations given to you by the recruitment team. Here are some classic questions NOT to ask at interview:
How much is the salary?
When could I take some holiday?
How soon could I take a cheap flight?
What perks come with the job?
When will the next pay review be?
Listed below is a list of ‘Don’t do this at Interview unless you Don’t Want the Job!
If these seem extreme, you’ll be surprised to learn that at some time the author of this course has seen all of these things happen at interview!
- Be late
- Turn up clutching your dry cleaning or bags of groceries
- Bring your boyfriend to the interview
- Wear a skirt that is shorter than your jacket
- For the guys ~ don’t arrive ‘tieless’
- Wear dirty shoes
- Wear heaps of make up and stacks of fashion jewellery
- Paint each nail a different colour
- Get a large visible tattoo the previous day, and pierce your nose
- Wear the blouse with the red wine stain on
- Look bored and disinterested
- Spend a lot of time looking at the floor or gaze out of the window
- Speak in a low monotonous voice tone and use lots of slang
- Be expressionless with grumpy face
- Sit on the edge of your chair nervously
- Just make up answers as you go
- Give one-word answers to questions
- Come with no prepared questions
- Criticise your previous employer, school, or life in general
- Tell them your hobbies are socialising and watching TV
- Fiddle constantly with your hair, underwear, earrings, fingernails and other body parts
- Say you have no strengths or weaknesses
- Know anything out about the company
- Use slang words like ‘youse’
After the interview
- Remember to thank the recruitment team for inviting you to attend an interview. Recruitment teams work hard during such events and your genuine appreciation will be welcomed.
- Remember that in some companies the recruitment process may be divided into different sessions. This may be completed in one day or in some cases you will be invited to attend on a later date.
- Don’t ask for feedback on your performance as many companies never provide such information. In addition, after you have left the interview the recruitment team will still be discussing your performance and assessing your qualities.
If you don’t get the job it’s worth reviewing how you conducted yourself at interview in order to learn from the event and do better next time!
Check out this chart on Reasons for Failure at Interviews! This is the list of ‘what not to do’ next time round!!
Here are some more interview tips – useful for any type of interview
Be it face-to-face, over the phone, via fax, e-mail or video conference, it is very important to come across in a positive light, especially the first time. You only get once chance to make a first impression!
We’ve all met people that we instantly “like” and want to get to know more or do business with. Most of the time, these people follow a few basic rules that make their first impression a GREAT one.
Dress to impress: Dress modestly and appropriately, clothing must be clean and fit well.
Speak clearly: Volume, tone, clarity, pace, correct grammar & no slang, polite and courteous
Use the person’s name: Friendly greeting, memorise their name and use it appropriately
Avoid jokes: Humour is generally a good thing — if used prudently, an off-colour joke will have the opposite effect
Be a good listener: Ask and answer questions maturely, never interrupt when someone else is speaking, pay close attention to the conversation; those little details may be useful in the future
Let the other person be the centre of attention: Avoid hogging the spotlight. Let the other person be the centre of attention, don’t talk incessantly about yourself.
Where To From Here?
After completing this training course and checking out some of the websites suggested you will have determined whether this is the right job for you, and whether you are likely to meet the cruise industry entry criteria.
a) If you believe you meet the entry criteria you are then ready to make your application directly to the cruise company of your choice
b) If you do not meet the entry criteria, and need to improve your potential for selection for interview, you should start acquiring qualifications and experience that are relevant to a career as cruising crew.
Studying a general travel and tourism programme which includes customer service workshops will help you to build your qualifications ready for the day that you make your application. Learning about the travel and tourism industries, aviation and international travel will prepare you for a career in travel and tourism, and will provide you with a huge range of career opportunities around these exciting industries!
Equip yourself with skills, knowledge and abilities that will help you into other jobs and career paths in and around cruises!
The International Travel College of New Zealand can help you! They are one of the Top Ten Airline Training Colleges in the world, and a leader in provision of training for the airline, travel and tourism industries. As a Tourism Award Winner, ISO accredited, Edexcel [UK], and IATA accredited, they can provide you with the right training course and employment assistance to establish your career goals and dreams.
Contact them now on 0800 TOURISM [0800 868 747] or email@example.com [web: site www.itc.co.nz) for further information on Distance Online Learning courses and on-campus programs.