Ground Crew – Service Attitudes & Handling Complaints: Restricted Access

Your attitude towards your customers will determine whether you offer excellent customer service, or just 'good' or 'average'. To ensure your customers are completely happy with your customer service, you need to be aware of your attitude. You also need to know how to handle complaints, as these are a normal part of every job. Lots of information within this lesson!

Please purchase the course before starting this Lesson.