Customers usually look for value for money? But what does that really mean? Is it the same for everyone? Find out in this chapter.
Lessons Archive
Selling Skills – Closing the Sale
To close the sale is the name of the game for successful sales people. And it doesn't have to be a hard sell! Learn how to close a sale, and also read information about add-ons.
Selling Skills – Closing the Sale
To close the sale is the name of the game for successful sales people. And it doesn't have to be a hard sell! Learn how to close a sale, and also read information about add-ons.
Selling Skills – Closing the Sale
To close the sale is the name of the game for successful sales people. And it doesn't have to be a hard sell! Learn how to close a sale, and also read information about add-ons.
Selling Skills – Corporate Relationship Building
Dealing with corporate clients, and building relationships to ensure you can properly serve the accounts you are responsible for, is quite different to dealing with consumers.
B2B is discussed in depth in this lesson, with lots of valuable tips and activities to make you think about what you currently do.
Selling Skills – Features & Benefits
You have probably heard of feature and benefit (F&B) statements previously. Because these F&B statements are so important in selling, we have dedicated a lesson to this topic.
Selling Skills – Features & Benefits
You have probably heard of feature and benefit (F&B) statements previously. Because these F&B statements are so important in selling, we have dedicated a lesson to this topic.
Selling Skills – Features & Benefits
You have probably heard of feature and benefit (F&B) statements previously. Because these F&B statements are so important in selling, we have dedicated a lesson to this topic.
Selling Skills – Service Excellence Activity
Learn more about provision of excellent service to customers - and how different people view customer service differently due to their expectations and previous experiences.
Selling Skills – Service Excellence Activity
Learn more about provision of excellent service to customers - and how different people view customer service differently due to their expectations and previous experiences.
Selling Skills – Service Excellence Activity
Learn more about provision of excellent service to customers - and how different people view customer service differently due to their expectations and previous experiences.
Selling Skills – What customers need & want
Find out what customers needs and wants are, and also what they are absolutely not looking for!
Selling Skills – What customers need & want
Find out what customers needs and wants are, and also what they are absolutely not looking for!
Selling Skills – Customer Complaints
Learn all about how to handle and overcome complaints from customers.
Selling Skills – Customer Complaints
Learn all about how to handle and overcome complaints from customers. Complete your assessment.
Selling Skills – Customer Complaints
Learn all about how to handle and overcome complaints from customers. Complete your assessment.
Selling Skills – Time Management
Effective time management is important in customer service, selling skills, and well... in life in general! Clients expect to be dealt with in a timely manner; be phoned back at the agreed time; and receive their products at the pre-arranged time. This lesson has lots of valuable suggestions on how to improve your time management skills.
Selling Skills – Time Management
Effective time management is important in customer service, selling skills, and well... in life in general! Clients expect to be dealt with in a timely manner; be phoned back at the agreed time; and receive their products at the pre-arranged time. This lesson has lots of valuable suggestions on how to improve your time management skills.
Selling Skills – Time Management
Effective time management is important in customer service, selling skills, and well... in life in general! Clients expect to be dealt with in a timely manner; be phoned back at the agreed time; and receive their products at the pre-arranged time. This lesson has lots of valuable suggestions on how to improve your time management skills.
Selling Skills – Service Attitude
How is your attitude towards your customers? Do you treat them all equally well? Or does it change with the weather or time of day? Read here about attitude, and how it affects you and your ability to sell and provide customer service.
Selling Skills – Service Attitude
How is your attitude towards your customers? Do you treat them all equally well? Or does it change with the weather or time of day? Read here about attitude, and how it affects you and your ability to sell and provide customer service.
Selling Skills – Service Attitude
How is your attitude towards your customers? Do you treat them all equally well? Or does it change with the weather or time of day? Read here about attitude, and how it affects you and your ability to sell and provide customer service.
Selling Skills – But wait there is more!
This lessons looks at Barriers to Communication, which get in the way of effective communication with your customers. Test your skills along the way!
Selling Skills – But wait there is more!
This lessons looks at Barriers to Communication, which get in the way of effective communication with your customers. Test your skills along the way!
Selling Skills – But wait there is more!
This lessons looks at Barriers to Communication, which get in the way of effective communication with your customers. Test your skills along the way!
Selling Skills – Communication with Customers
Communication skills are vitally important when dealing with customers, and when you're trying to sell them the right products and services. Learn more about your skills.
Selling Skills – Communication with Customers
Communication skills are vitally important when dealing with customers, and when you're trying to sell them the right products and services. Learn more about your skills.
Selling Skills – Communication with Customers
Communication skills are vitally important when dealing with customers, and when you're trying to sell them the right products and services. Learn more about your skills.
Selling Skills – Sales Teams & Targets
Read and learn about the workings of a sales team, how sales targets are set, and why some targets are not met.
Selling Skills – Sales Teams & Targets
Read and learn about the workings of a sales team, how sales targets are set, and why some targets are not met.
Selling Skills – Sales Teams & Targets
Read and learn about the workings of a sales team, how sales targets are set, and why some targets are not met.
Selling Skills – Follow up & After sales
Following up on customers who have or haven't bought your product or service is an important part of excellence in customer service. Read more about this in this lesson.
Selling Skills – Follow up & After sales
Following up on customers who have or haven't bought your product or service is an important part of excellence in customer service. Read more about this in this lesson. Complete another quiz to test your understanding!
Selling Skills – Follow up & After sales
Following up on customers who have or haven't bought your product or service is an important part of excellence in customer service. Read more about this in this lesson. Complete another quiz to test your understanding!
Selling Skills – Types of Sale
This lesson is about the personal attitudes people have, and this attitudes which work well when providing service to your customers. Do you have the right attitudes? If not, you can change your attitude!
Selling Skills – Types of Sale
This lesson is about the personal attitudes people have, and this attitudes which work well when providing service to your customers. Do you have the right attitudes? If not, you can change your attitude!
Selling Skills – Types of Sale
This lesson is about the personal attitudes people have, and this attitudes which work well when providing service to your customers. Do you have the right attitudes? If not, you can change your attitude!
Selling Skills – More on value, & discounting
Learn more about how you can personally ensure that customers feel they have received value for money. Also look at the aspect of discounting.
Selling Skills – More on value & discounting
Learn more about how you can personally ensure that customers feel they have received value for money. Also look at the aspect of discounting. Complete your first quiz.
Selling Skills – More on value & discounting
Learn more about how you can personally ensure that customers feel they have received value for money. Also look at the aspect of discounting. Complete your first quiz.
Selling Skills – Corporate Relationship Building
Dealing with corporate clients, and building relationships to ensure you can properly serve the accounts you are responsible for, is quite different to dealing with consumers.
B2B is discussed in depth in this lesson, with lots of valuable tips and activities to make you think about what you currently do.
Selling Skills – Corporate Relationship Building
Dealing with corporate clients, and building relationships to ensure you can properly serve the accounts you are responsible for, is quite different to dealing with consumers.
B2B is discussed in depth in this lesson, with lots of valuable tips and activities to make you think about what you currently do.
Selling Skills – What is Good Value?
Customers usually look for value for money? But what does that really mean? Is it the same for everyone? Find out in this chapter.
Selling Skills – What is Good Value?
Customers usually look for value for money? But what does that really mean? Is it the same for everyone? Find out in this chapter.
Selling Skills – What is service excellence?
Read and complete this lesson to find out what excellence service is really all about, and how you can start applying this new knowledge in your job immediately!
Selling Skills – What is service excellence?
Read and complete this lesson to find out what excellence service is really all about, and how you can start applying this new knowledge in your job immediately!
Selling Skills – What is service excellence?
Read and complete this lesson to find out what excellence service is really all about, and how you can start applying this new knowledge in your job immediately!
Selling Skills – What customers need & want
Find out what customers needs and wants are, and also what they are absolutely not looking for!
Selling Skills – Who is your Customer?
Lesson One on this course is a great introduction to Winning with Customers. It includes the table of contents for the total course, so you also get to find out which topics are included in the remainder of this customer service online course. A short quiz has been included so you can see how they work!
Selling Skills – Who is your Customer?
Lesson One on this course is a great introduction to Winning with Customers. It includes the table of contents for the total course, so you also get to find out which topics are included in the remainder of this customer service online course. A short quiz has been included so you can see how they work!
Selling Skills – Who is your Customer?
Lesson One on this course is a great introduction to Winning with Customers. It includes the table of contents for the total course, so you also get to find out which topics are included in the remainder of this customer service online course. A short quiz has been included so you can see how they work!
Selling Skills – Who is your Customer?
Lesson One on this course is a great introduction to Winning with Customers. It includes the table of contents for the total course, so you also get to find out which topics are included in the remainder of this customer service online course. A short quiz has been included so you can see how they work!
Selling Skills – Handling Objections
Often customers will have yet another question to ask, or seem hesitant about something. These are resistance, or objections, to buying.
This lesson teaches you what to look for, and how to overcome and/or handling any objections. Very important in closing the sale!
Selling Skills – Handling Objections
Often customers will have yet another question to ask, or seem hesitant about something. These are resistance, or objections, to buying.
This lesson teaches you what to look for, and how to overcome and/or handling any objections. Very important in closing the sale!
Selling Skills – Handling Objections
Often customers will have yet another question to ask, or seem hesitant about something. These are resistance, or objections, to buying.
This lesson teaches you what to look for, and how to overcome and/or handling any objections. Very important in closing the sale!
Selling Skills – How people buy
Communication is important in all aspects of your life. However if you want to provide excellence in customer service, your communication skills have to be near perfect! Learn here how to perfect your skills in communication.
Selling Skills – How people buy
Communication is important in all aspects of your life. However if you want to provide excellence in customer service, your communication skills have to be near perfect! Learn here how to perfect your skills in communication.
Selling Skills – How people buy
Communication is important in all aspects of your life. However if you want to provide excellence in customer service, your communication skills have to be near perfect! Learn here how to perfect your skills in communication.
Tour Guiding – Summary
Your final chapter! This lesson summarizes the main points you have learnt from the lessons.
Tour Guiding – About The Tourism Industry
This lesson provides an introduction to Tour Guiding -it covers some interesting points about the tourism industry and the history of tourism.
Tour Guiding – About The Tourism Industry
This lesson provides an introduction to Tour Guiding -it covers some interesting points about the tourism industry and the history of tourism. Check out if you are interested in purchasing the informative lessons on this topic.
Tour Guiding – Tourism Attractions and Activities
This lesson focuses on Tourism Attractions and Activities -what are the differences between the two? what impacts (good or bad) does tourism have on the surrounding environment? How does a tour guide fit into the
Tour Guiding – The Tour Guiding Role
Chapter Three covers the role of a tour guide, the different types of your guides and places to work as a tour guide
Tour Guiding – How To Become A Tour Guide
This lesson focuses on how to become a tour guide -what attributes/qualifications/experience is required? Do you meet these requirements? Find out in this chapter.
Tour Guiding – New Zealand Tour Guide Requirements
Chapter Five covers tour guide requirements in New Zealand, which will give you an idea of what to expect elsewhere too.
Tour Guiding – Customer Handling Skills
Do you have a 'glass half full' or a 'glass half empty' approach? Which one is more suited to the tourism industry? How do different attitudes affect customer service and loyalty? Find out in this chapter
Tour Guiding – Health & Safety and Handling Emergencies
Sometimes the tour won't always go to plan. As a tour guide, how do you handle the situation? This chapter covers handling emergencies including medical issues and safety precautions.
Tour Guiding – Presentation Skills for Tour Guides
As a Tour Guide, you will be expected to present to groups (often large ones!) confidently and enthusiastically, this lesson will give you helpful tips and ideas to make your presentations interesting and memorable for your customers.
Winning With Customers – What Customers Need and Want
This chapter focuses on the customer - what they need, what they want and why we need to be vigilant about these needs and wants
Winning With Customers – Handling Complaints
Complaints .. something we never want to have to deal with but it is going to be inevitable throughout your journey in the Tourism industry. How do you handle complaints? Are they necessarily a bad thing?
Winning With Customers – Giving Customers Enough Time
This lesson is about giving customers enough time - how much do they expect? How can you possibly fit everyone in with your time limits? Find out in this chapter.
Winning With Customers – Customer Service Attitudes
This chapter focuses on what attitudes are desirable when dealing with customers, how can you calm situations? what do people like and respect in a from you as a guide?
Winning With Customers – Communication With Customers Part 2
In part 2, we discuss communication in more detail including body language and the do's and don'ts of communication
Winning With Customers – Communication With Customers Part 1
This lesson focuses on the first part of chapter 5 - communication with customers. It covers verbal communication and language.
Winning With Customers – Providing Good Value
How do we provide great value for our customers? When do customers feel they are getting their value for money? When do they not?
Winning With Customers – Introduction
An introduction to winning with customers including chapter one
Winning With Customers – Introduction
An introduction to winning with customers including chapter one
Winning With Customers – Introduction
An introduction to winning with customers including chapter one
Winning With Customers – Introduction
An introduction to winning with customers including chapter one
Tour Guiding – Presentation Skills for Tour Guides
As a Tour Guide, you will be expected to present to groups (often large ones!) confidently and enthusiastically, this lesson will give you helpful tips and ideas to make your presentations interesting and memorable for your customers.
Tour Guiding – Presentation Skills for Tour Guides
As a Tour Guide, you will be expected to present to groups (often large ones!) confidently and enthusiastically, this lesson will give you helpful tips and ideas to make your presentations interesting and memorable for your customers.
Tour Guiding – Health & Safety and Handling Emergencies
Sometimes the tour won't always go to plan. As a tour guide, how do you handle the situation? This chapter covers handling emergencies including medical issues and safety precautions.
Tour Guiding – Health & Safety and Handling Emergencies
Sometimes the tour won't always go to plan. As a tour guide, how do you handle the situation? This chapter covers handling emergencies including medical issues and safety precautions.
Tour Guiding – Customer Handling Skills
Do you have a 'glass half full' or a 'glass half empty' approach? Which one is more suited to the tourism industry? How do different attitudes affect customer service and loyalty? Find out in this chapter
Tour Guiding – Customer Handling Skills
Do you have a 'glass half full' or a 'glass half empty' approach? Which one is more suited to the tourism industry? How do different attitudes affect customer service and loyalty? Find out in this chapter
Tour Guiding – New Zealand Tour Guide Requirements
Chapter Five covers tour guide requirements in New Zealand
Tour Guiding – New Zealand Tour Guide Requirements
Chapter Five covers tour guide requirements in New Zealand
Tour Guiding – How To Become A Tour Guide
This lesson focuses on how to become a tour guide -what attributes/qualifications/experience is required? Do you meet these requirements? Find out in this chapter.
Tour Guiding – How To Become A Tour Guide
This lesson focuses on how to become a tour guide -what attributes/qualifications/experience is required? Do you meet these requirements? Find out in this chapter.
Tour Guiding – Tourism Attractions and Activities
This lesson focuses on Tourism Attractions and Activities -what are the differences between the two? what impacts (good or bad) does tourism have on the surrounding environment? How does a tour guide fit into the
Tour Guiding – Tourism Attractions and Activities
This lesson focuses on Tourism Attractions and Activities -what are the differences between the two? what impacts (good or bad) does tourism have on the surrounding environment? How does a tour guide fit into the
Tour Guiding – The Tour Guiding Role
Chapter Three covers the role of a tour guide, the different types of your guides and places to work as a tour guide
Tour Guiding – About The Tourism Industry
This lesson provides an introduction to Tour Guiding -it covers some interesting points about the tourism industry and the history of tourism.
Tour Guiding – About The Tourism Industry
This lesson provides an introduction to Tour Guiding -it covers some interesting points about the tourism industry and the history of tourism.
Winning With Customers – Handling Complaints
Complaints .. something we never want to have to deal with but it is going to be inevitable throughout your journey in the Tourism industry. How do you handle complaints? Are they necessarily a bad thing?
Winning With Customers – Handling Complaints
Complaints .. something we never want to have to deal with but it is going to be inevitable throughout your journey in the Tourism industry. How do you handle complaints? Are they necessarily a bad thing?
Winning With Customers – Giving Customers Enough Time
This lesson is about giving customers enough time - how much do they expect? How can you possibly fit everyone in with your time limits? Find out in this chapter.
Winning With Customers – Giving Customers Enough Time
This lesson is about giving customers enough time - how much do they expect? How can you possibly fit everyone in with your time limits? Find out in this chapter.
Winning With Customers – Customer Service Attitudes
This chapter focuses on what attitudes are desirable when dealing with customers, how can you calm situations? what do people like and respect in a from you as a guide?
Winning With Customers – Customer Service Attitudes
This chapter focuses on what attitudes are desirable when dealing with customers, how can you calm situations? what do people like and respect in a from you as a guide?
Winning With Customers – Communication With Customers Part 2
In part 2, we discuss communication in more detail including body language and the do's and don'ts of communication
Winning With Customers – Communication With Customers Part 2
In part 2, we discuss communication in more detail including body language and the do's and don'ts of communication
Winning With Customers – Communication With Customers Part 1
This lesson focuses on the first part of chapter 5 - communication with customers. It covers verbal communication and language.
Winning With Customers – Communication With Customers Part 1
This lesson focuses on the first part of chapter 5 - communication with customers. It covers verbal communication and language.
Winning With Customers – Providing Good Value
How do we provide great value for our customers? When do customers feel they are getting their value for money? When do they not?
Winning With Customers – Providing Good Value
How do we provide great value for our customers? When do customers feel they are getting their value for money? When do they not?
Winning With Customers – Service Excellence
This chapter covers how to provide service excellence to customers - what do they want? what don't they want?
Winning With Customers – Service Excellence
This chapter covers how to provide service excellence to customers - what do they want? what don't they want?
Winning With Customers – Service Excellence
This chapter covers how to provide service excellence to customers - what do they want? what don't they want?
Winning With Customers – What Customers Need and Want
This chapter focuses on the customer - what they need, what they want and why we need to be vigilant about these needs and wants
Winning With Customers – What Customers Need and Want
This chapter focuses on the customer - what they need, what they want and why we need to be vigilant about these needs and wants
Tour Guiding – Summary
Your final chapter! This lesson summarizes the main points you have learnt from the lessons.
Tour Guiding – Summary
Your final chapter! This lesson summarizes the main points you have learnt from the lessons.
Tour Guiding – The Tour Guiding Role
Chapter Three covers the role of a tour guide, the different types of your guides and places to work as a tour guide
Selling Skills – When customers go elsewhere
In this lesson you will find out what happens to those customers who are dissatisfied. Do they leave? what if they stay - what can you do??
Selling Skills – When customers go elsewhere
In this lesson you will find out what happens to those customers who are dissatisfied. Do they leave? what if they stay - what can you do??
Selling Skills – When customers go elsewhere
In this lesson you will find out what happens to those customers who are dissatisfied. Do they leave? what if they stay - what can you do??
Ground Crew – Baggage
Learn all about baggage allowance for both checked-in and hand luggage, including which differences apply between classes of service. Baggage allowance also depends on where in the world you travel!
Ground Crew – Baggage
Learn all about baggage allowance for both checked-in and hand luggage, including which differences apply between classes of service. Baggage allowance also depends on where in the world you travel!
Ground Crew – Baggage
Learn all about baggage allowance for both checked-in and hand luggage, including which differences apply between classes of service. Baggage allowance also depends on where in the world you travel!
Ground Crew – More continents
In this lesson you will learn lots about the following continents: Africa, North America, South America, Antarctica, Europe and Oceania (Australasia). There is so much to see & do in the world!
Ground Crew – More continents
In this lesson you will learn lots about the following continents: Africa, North America, South America, Antarctica, Europe and Oceania (Australasia). There is so much to see & do in the world!
Ground Crew – More continents
In this lesson you will learn lots about the following continents: Africa, North America, South America, Antarctica, Europe and Oceania (Australasia). There is so much to see & do in the world!
Ground Crew – Career Preparation
Now you know what it's like to work at an airport, you want to be able to score that Dream Job! For that you need to learn about CV preparation, interview techniques, and how to prepare for your job interview. All of this is included within this chapter.
Ground Crew – Career Preparation
Now you know what it's like to work at an airport, you want to be able to score that Dream Job! For that you need to learn about CV preparation, interview techniques, and how to prepare for your job interview. All of this is included within this chapter.
Ground Crew – Career Preparation
Now you know what it's like to work at an airport, you want to be able to score that Dream Job! For that you need to learn about CV preparation, interview techniques, and how to prepare for your job interview. All of this is included within this chapter.
Ground Crew – Personal Presentation
Personal presentation is part of being professional in your work. Learn all about what level of personal presentation is expected at the airport.
Ground Crew – Personal Presentation
Personal presentation is part of being professional in your work. Learn all about what level of personal presentation is expected at the airport.
Ground Crew – Personal Presentation
Personal presentation is part of being professional in your work. Learn all about what level of personal presentation is expected at the airport.
Ground Crew – Shift Work
Many airport operate 24/7. To ensure there are always enough people to serve customers, staff work a roster. This shift work, and the fact that the airport is open all day and most of the night, means you will be working odd hours. Read in this lesson how shift work affects you, your sleeping patterns, and your social life.
Ground Crew – Shift Work
Many airport operate 24/7. To ensure there are always enough people to serve customers, staff work a roster. This shift work, and the fact that the airport is open all day and most of the night, means you will be working odd hours. Read in this lesson how shift work affects you, your sleeping patterns, and your social life.
Ground Crew – Shift Work
Many airport operate 24/7. To ensure there are always enough people to serve customers, staff work a roster. This shift work, and the fact that the airport is open all day and most of the night, means you will be working odd hours. Read in this lesson how shift work affects you, your sleeping patterns, and your social life.
Ground Crew – Airport Security
Security at the airport is important. Everyone is expecting to be kept safe: passengers, check-in personnel, retail staff, airline representatives, and those people saying goodbye to their loved ones. Security is also important for airlines, as they want their flights to go smoothly, and arrive at the destination without any problems.
Ground Crew – Airport Security
Security at the airport is important. Everyone is expecting to be kept safe: passengers, check-in personnel, retail staff, airline representatives, and those people saying goodbye to their loved ones. Security is also important for airlines, as they want their flights to go smoothly, and arrive at the destination without any problems.
Ground Crew – Airport Security
Security at the airport is important. Everyone is expecting to be kept safe: passengers, check-in personnel, retail staff, airline representatives, and those people saying goodbye to their loved ones. Security is also important for airlines, as they want their flights to go smoothly, and arrive at the destination without any problems.
Ground Crew – Service Attitudes & Handling Complaints
Your attitude towards your customers will determine whether you offer excellent customer service, or just 'good' or 'average'. To ensure your customers are completely happy with your customer service, you need to be aware of your attitude. You also need to know how to handle complaints, as these are a normal part of every job. Lots of information within this lesson!
Ground Crew – Service Attitudes & Handling Complaints
Your attitude towards your customers will determine whether you offer excellent customer service, or just 'good' or 'average'. To ensure your customers are completely happy with your customer service, you need to be aware of your attitude. You also need to know how to handle complaints, as these are a normal part of every job. Lots of information within this lesson!
Ground Crew – Service Attitudes & Handling Complaints
Your attitude towards your customers will determine whether you offer excellent customer service, or just 'good' or 'average'. To ensure your customers are completely happy with your customer service, you need to be aware of your attitude. You also need to know how to handle complaints, as these are a normal part of every job. Lots of information within this lesson!
Ground Crew – Ticketing & Documentation
When you work at the airport or for an airline, you will assist passengers with their travel documents. These will include tickets and passports. In this lesson you will read how important these documents are, and how to read them.
Ground Crew – Ticketing & Documentation
When you work at the airport or for an airline, you will assist passengers with their travel documents. These will include tickets and passports. In this lesson you will read how important these documents are, and how to read them.
Ground Crew – Ticketing & Documentation
When you work at the airport or for an airline, you will assist passengers with their travel documents. These will include tickets and passports. In this lesson you will read how important these documents are, and how to read them.
Ground Crew – Passports & Visas at Check-in
It is important to know whether your passengers have the right passports and visas for the destination(s) they are travelling to. It used to be the responsibility of the travel agent to check these documents. Now, with people booking their tickets online, it is the individuals responsibility to check - and for the check-in agent to be the last & final person before the travellers board the plane!
Ground Crew – Passports & Visas at Check-in
It is important to know whether your passengers have the right passports and visas for the destination(s) they are travelling to. It used to be the responsibility of the travel agent to check these documents. Now, with people booking their tickets online, it is the individuals responsibility to check - and for the check-in agent to be the last & final person before the travellers board the plane!
Ground Crew – Passports & Visas at Check-in
It is important to know whether your passengers have the right passports and visas for the destination(s) they are travelling to. It used to be the responsibility of the travel agent to check these documents. Now, with people booking their tickets online, it is the individuals responsibility to check - and for the check-in agent to be the last & final person before the travellers board the plane!
Ground Crew – Listening Skills
Listening is the most important aspect of communication skills. That is why we have dedicated a separate lesson to this topic. Whether you are communicating with customers, colleagues, friends or family, excellent listening skills will greatly assist you in communicating effectively.
Ground Crew – Listening Skills
Listening is the most important aspect of communication skills. That is why we have dedicated a separate lesson to this topic. Whether you are communicating with customers, colleagues, friends or family, excellent listening skills will greatly assist you in communicating effectively.
Ground Crew – Listening Skills
Listening is the most important aspect of communication skills. That is why we have dedicated a separate lesson to this topic. Whether you are communicating with customers, colleagues, friends or family, excellent listening skills will greatly assist you in communicating effectively.
Ground Crew – Passenger Handling
Think you can communicate? Of course you can! But are you aware of all the situations, barriers, and issues that may arise during the communication process? Hardly anyone is, and this lesson will ensure you become much better informed!
Ground Crew – Passenger Handling
Think you can communicate? Of course you can! But are you aware of all the situations, barriers, and issues that may arise during the communication process? Hardly anyone is, and this lesson will ensure you become much better informed!
Ground Crew – Passenger Handling
Think you can communicate? Of course you can! But are you aware of all the situations, barriers, and issues that may arise during the communication process? Hardly anyone is, and this lesson will ensure you become much better informed!
Ground Crew – Ground Staff Role
Specific job roles and tasks apply to positions as Ground Crew at an airport. Each role and task is discussed in detail in this lesson. You might come across a description you think perfectly describes your Dream Job!
Ground Crew – Ground Staff Role
Specific job roles and tasks apply to positions as Ground Crew at an airport. Each role and task is discussed in detail in this lesson. You might come across a description you think perfectly describes your Dream Job!
Ground Crew – Ground Staff Role
Specific job roles and tasks apply to positions as Ground Crew at an airport. Each role and task is discussed in detail in this lesson. You might come across a description you think perfectly describes your Dream Job!
Ground Crew – Time Zones
People at the airport will wonder how long their flight will take. Others, who have already had a long flight, might be suffering from jetlag. In both cases it is helpful if you are familiar with 'time zones', which you will learn about in this lesson.
Ground Crew – Time Zones
People at the airport will wonder how long their flight will take. Others, who have already had a long flight, might be suffering from jetlag. In both cases it is helpful if you are familiar with 'time zones', which you will learn about in this lesson.
Ground Crew – Time Zones
People at the airport will wonder how long their flight will take. Others, who have already had a long flight, might be suffering from jetlag. In both cases it is helpful if you are familiar with 'time zones', which you will learn about in this lesson.
Ground Crew – Airline Geography
Knowing your geography is very important in the world of airlines and airports. You want to make sure you know all countries and cities, for every person that checks in at your counter!
Ground Crew – Airline Geography
Knowing your geography is very important in the world of airlines and airports. You want to make sure you know all countries and cities, for every person that checks in at your counter!
Ground Crew – Airline Geography
Knowing your geography is very important in the world of airlines and airports. You want to make sure you know all countries and cities, for every person that checks in at your counter!
Ground Crew – Airline Codes
You've learnt all about Airport and City Codes previously. Those are not the only important codes for this industry: Airline Codes are used very day too!
Ground Crew – Airline Codes
You've learnt all about Airport and City Codes previously. Those are not the only important codes for this industry: Airline Codes are used very day too!
Ground Crew – Airline Codes
You've learnt all about Airport and City Codes previously. Those are not the only important codes for this industry: Airline Codes are used very day too!
Flight Attending workshop information
Read all about the location, date and cost of this on-campus workshop.
Ground Crew – Aviation Codes
In this lesson you will be introduced to aviation codes, in particular (in this lesson) to city and airport codes. These codes are used all the time, every day, in the airport and aviation environment. You need to know them! Practice is included.
Ground Crew – Aviation Codes
In this lesson you will be introduced to aviation codes, in particular (in this lesson) to city and airport codes. These codes are used all the time, every day, in the airport and aviation environment. You need to know them! Practice is included.
Ground Crew – Aviation Codes
In this lesson you will be introduced to aviation codes, in particular (in this lesson) to city and airport codes. These codes are used all the time, every day, in the airport and aviation environment. You need to know them! Practice is included.
Ground Crew – Charter & VIP Airlines
This short lesson tells you about charter airlines (and why they are different to scheduled airlines), as well as Flag carriers and VIP airlines. Examples are included for all these airlines.
Ground Crew – Charter & VIP Airlines
This short lesson tells you about charter airlines (and why they are different to scheduled airlines), as well as Flag carriers and VIP airlines. Examples are included for all these airlines.
Ground Crew – Charter & VIP Airlines
This short lesson tells you about charter airlines (and why they are different to scheduled airlines), as well as Flag carriers and VIP airlines. Examples are included for all these airlines.
Ground Crew – Aircrafts
This lessons provides in-depth information regarding the main two aircraft manufacturers (Boeing & Airbus). Then it progresses into specific information about aircraft components. There is so much to learn!
Ground Crew – Aircrafts
This lessons provides in-depth information regarding the main two aircraft manufacturers (Boeing & Airbus). Then it progresses into specific information about aircraft components. There is so much to learn!
Ground Crew – Aircrafts
This lessons provides in-depth information regarding the main two aircraft manufacturers (Boeing & Airbus). Then it progresses into specific information about aircraft components. There is so much to learn!
Ground Crew – Classes of Service & Seating
Classes of service and Aircraft Seating are discussed in this lessons. You will know all about the differences between economy, business and first class upon completion of this lesson!
Ground Crew – Classes of Service & Seating
Classes of service and Aircraft Seating are discussed in this lessons. You will know all about the differences between economy, business and first class upon completion of this lesson!
Ground Crew – Classes of Service & Seating
Classes of service and Aircraft Seating are discussed in this lessons. You will know all about the differences between economy, business and first class upon completion of this lesson!
Ground Crew – Aviation Industry
This first chapter is about the Aviation Industry, and informs you thoroughly on the participants in this industry and how they contribute. It includes information about Full Service Airlines and those that are referred to as 'No Frills' airlines.
Ground Crew – Aviation Industry
This first chapter is about the Aviation Industry, and informs you thoroughly on the participants in this industry and how they contribute. It includes information about Full Service Airlines and those that are referred to as 'No Frills' airlines.
Ground Crew – Aviation Industry
This first chapter is about the Aviation Industry, and informs you thoroughly on the participants in this industry and how they contribute. It includes information about Full Service Airlines and those that are referred to as 'No Frills' airlines.
Ground Crew – Aviation Industry
This first chapter is about the Aviation Industry, and informs you thoroughly on the participants in this industry and how they contribute. It includes information about Full Service Airlines and those that are referred to as 'No Frills' airlines.
Ground Crew – Airport Operations (General)
This lessons looks at the airport operations at specific airports around the world, such as Sydney, Atlanta, Dubai and London Heathrow.
Ground Crew – Airport Operations (General)
This lessons looks at the airport operations at specific airports around the world, such as Sydney, Atlanta, Dubai and London Heathrow.
Ground Crew – Airport Operations (General)
This lessons looks at the airport operations at specific airports around the world, such as Sydney, Atlanta, Dubai and London Heathrow.
Ground Crew – Landside & Airside
This part of your course informs you thoroughly about the differences between the landside area of the airport, and airside. It also provides details on a variety of aspects regarding airport operations.
Ground Crew – Landside & Airside
This part of your course informs you thoroughly about the differences between the landside area of the airport, and airside. It also provides details on a variety of aspects regarding airport operations.
Ground Crew – Landside & Airside
This part of your course informs you thoroughly about the differences between the landside area of the airport, and airside. It also provides details on a variety of aspects regarding airport operations.
Cruise Training Online – Job Interviews
This lesson features tips about preparation for job interviews: before the interview, do's and don't's during the interview, and also suggestions on what you can do after the interview.
Cruise Training Online – Job Interviews
This lesson features tips about preparation for job interviews: before the interview, do's and don't's during the interview, and also suggestions on what you can do after the interview.
Cruise Training Online – Job Interviews
This lesson features tips about preparation for job interviews: before the interview, do's and don't's during the interview, and also suggestions on what you can do after the interview.
Cruise Training Online – Your CV & Application
If you want to ensure you get a job interview, you firstly need to make sure your resume (curriculum vitae - CV) is of an excellent standard. Most companies now want you to apply for job vacancies online. Valuable information about these topics have been included in this lesson.
Cruise Training Online – Your CV & Application
If you want to ensure you get a job interview, you firstly need to make sure your resume (curriculum vitae - CV) is of an excellent standard. Most companies now want you to apply for job vacancies online. Valuable information about these topics have been included in this lesson.
Cruise Training Online – Your CV & Application
If you want to ensure you get a job interview, you firstly need to make sure your resume (curriculum vitae - CV) is of an excellent standard. Most companies now want you to apply for job vacancies online. Valuable information about these topics have been included in this lesson.
Cruise Training Online – Job Hunting
This lesson is full of valuable tips on successful Job Hunting, and Top Tips for an excellent CV!
Cruise Training Online – Job Hunting
This lesson is full of valuable tips on successful Job Hunting, and Top Tips for an excellent CV!
Cruise Training Online – Job Hunting
This lesson is full of valuable tips on successful Job Hunting, and Top Tips for an excellent CV!
Cruise Training Online – Other Cruise Careers
If you are interested in working in the cruise industry, but not necessarily 'on-board', then this information will be good for you to read.
Cruise Training Online – Other Cruise Careers
If you are interested in working in the cruise industry, but not necessarily 'on-board', then this information will be good for you to read.
Cruise Training Online – Other Cruise Careers
If you are interested in working in the cruise industry, but not necessarily 'on-board', then this information will be good for you to read.
Cruise Training Online – A Career in Cruising
This is a super interesting lesson for those who are interested in working on-board a cruise ship. It highlights the essential skills, pros & cons of living on-board, and more!
Cruise Training Online – A Career in Cruising
This is a super interesting lesson for those who are interested in working on-board a cruise ship. It highlights the essential skills, pros & cons of living on-board, and more!
Cruise Training Online – A Career in Cruising
This is a super interesting lesson for those who are interested in working on-board a cruise ship. It highlights the essential skills, pros & cons of living on-board, and more!
Cruise Training Online – Problem Solving
This short lesson deals with the issue of problem solving. What are the best ways of dealing with customers who have a complaint?
Cruise Training Online – Problem Solving
This short lesson deals with the issue of problem solving. What are the best ways of dealing with customers who have a complaint?
Cruise Training Online – Problem Solving
This short lesson deals with the issue of problem solving. What are the best ways of dealing with customers who have a complaint?
Cruise Training Online – Excellence in Customer Service
To provide excellent customer service, you need to be aware of your own attitude and also cultural differences between you and your customers.
Cruise Training Online – Excellence in Customer Service
To provide excellent customer service, you need to be aware of your own attitude and also cultural differences between you and your customers.
Cruise Training Online – Excellence in Customer Service
To provide excellent customer service, you need to be aware of your own attitude and also cultural differences between you and your customers.
Cruise Training Online – Body Language
This brief lesson concentrates on explaining you the importance of body language. Your posture and eye contact will determine whether your customer feels they have received excellent customer service - believe it or not!
Cruise Training Online – Body Language
This brief lesson concentrates on explaining you the importance of body language. Your posture and eye contact will determine whether your customer feels they have received excellent customer service - believe it or not!
Cruise Training Online – Body Language
This brief lesson concentrates on explaining you the importance of body language. Your posture and eye contact will determine whether your customer feels they have received excellent customer service - believe it or not!
Cruise Training Online – Listening Skills
Listining skills - they are so important! You can ask all the right questions, but if you don't listen properly to the answer, how will you really find out what sort of cruise your customer wants. This lesson includes some excellent tips and suggestions.
Cruise Training Online – Listening Skills
Listining skills - they are so important! You can ask all the right questions, but if you don't listen properly to the answer, how will you really find out what sort of cruise your customer wants. This lesson includes some excellent tips and suggestions.
Cruise Training Online – Listening Skills
Listining skills - they are so important! You can ask all the right questions, but if you don't listen properly to the answer, how will you really find out what sort of cruise your customer wants. This lesson includes some excellent tips and suggestions.
Cruise Training Online – The Communication ‘Cake’
This lesson incorporates the basics of communication skills. These are the skills you need to have effective interactions with people - more specifically your clients!
Cruise Training Online – The Communication ‘Cake’
This lesson incorporates the basics of communication skills. These are the skills you need to have effective interactions with people - more specifically your clients!
Cruise Training Online – The Communication ‘Cake’
This lesson incorporates the basics of communication skills. These are the skills you need to have effective interactions with people - more specifically your clients!
Cruise Training Online – Terminology & Communication
Firstly this lesson will look at specific terminology used in the Cruising Industry. Once you have an understanding of this, you will look at the best ways to communicate with your customers. Obviously not by using a whole lot of jargon!
Cruise Training Online – Terminology & Communication
Firstly this lesson will look at specific terminology used in the Cruising Industry. Once you have an understanding of this, you will look at the best ways to communicate with your customers. Obviously not by using a whole lot of jargon!
Cruise Training Online – Terminology & Communication
Firstly this lesson will look at specific terminology used in the Cruising Industry. Once you have an understanding of this, you will look at the best ways to communicate with your customers. Obviously not by using a whole lot of jargon!
Cruise Training Online – Indirect & direct bookings
Here are some examples of cruise companies which prefer to deal with agents and GSAs for the bookings on their cruise ships.
Cruise Training Online – Indirect & direct bookings
Here are some examples of cruise companies which prefer to deal with agents and GSAs for the bookings on their cruise ships.
Cruise Training Online – Indirect & direct bookings
Here are some examples of cruise companies which prefer to deal with agents and GSAs for the bookings on their cruise ships.
Cruise Training Online – Example of a GSA
Some cruises can be booked directly with the cruise company. Others need to be booked via General Sales Agents (GSAs). Here is such an example which applies to the New Zealand Travel Industry.
Cruise Training Online – Example of a GSA
Some cruises can be booked directly with the cruise company. Others need to be booked via General Sales Agents (GSAs). Here is such an example which applies to the New Zealand Travel Industry.
Cruise Training Online – Example of a GSA
Some cruises can be booked directly with the cruise company. Others need to be booked via General Sales Agents (GSAs). Here is such an example which applies to the New Zealand Travel Industry.
Cruise Training Online – Closing a sale
Firstly you'll look at myths about cruising, and this will lead into how to actually close a sale once you've found the best cruise options for your customers. What documentation do you think they'll receive?
Cruise Training Online – Closing a sale
Firstly you'll look at myths about cruising, and this will lead into how to actually close a sale once you've found the best cruise options for your customers. What documentation do you think they'll receive?
Cruise Training Online – Closing a sale
Firstly you'll look at myths about cruising, and this will lead into how to actually close a sale once you've found the best cruise options for your customers. What documentation do you think they'll receive?
Cruise Training Online – Customer requirements
How would you sell a cruise? Why does it make a difference if you find out what your customers' specific requirements are? How do you go about this? Read all about these topics within this lesson!
Cruise Training Online – Customer requirements
How would you sell a cruise? Why does it make a difference if you find out what your customers' specific requirements are? How do you go about this? Read all about these topics within this lesson!
Cruise Training Online – Customer requirements
How would you sell a cruise? Why does it make a difference if you find out what your customers' specific requirements are? How do you go about this? Read all about these topics within this lesson!
Cruise Training Online – Cruise sales
This lesson starts of by looking into what will assist you in selling cruises, such as by looking at 'who buys a cruise'. Some misconceptions are dealt with!
Cruise Training Online – Cruise sales
This lesson starts of by looking into what will assist you in selling cruises, such as by looking at 'who buys a cruise'. Some misconceptions are dealt with!
Cruise Training Online – Cruise sales
This lesson starts of by looking into what will assist you in selling cruises, such as by looking at 'who buys a cruise'. Some misconceptions are dealt with!
Cruise Training Online – South Pacific & sizes of ships
You will learn about specific cruise companies which sail the high seas of the South Pacific and visit it's beautiful islands.
This lesson also includes a comparison of pros and cons between large, middle size and small cruise ships.
Cruise Training Online – South Pacific & sizes of ships
You will learn about specific cruise companies which sail the high seas of the South Pacific and visit it's beautiful islands.
This lesson also includes a comparison of pros and cons between large, middle size and small cruise ships.
Cruise Training Online – South Pacific & sizes of ships
You will learn about specific cruise companies which sail the high seas of the South Pacific and visit it's beautiful islands.
This lesson also includes a comparison of pros and cons between large, middle size and small cruise ships.
Cruise Training Online – Oceania, Windstar & Disney
Now you will look into specific information regarding some other cruise companies, some of whom you might have heard of but not necessarily in the context of 'cruising'.
Cruise Training Online – Oceania, Windstar & Disney
Now you will look into specific information regarding some other cruise companies, some of whom you might have heard of but not necessarily in the context of 'cruising'.
Cruise Training Online – Oceania, Windstar & Disney
Now you will look into specific information regarding some other cruise companies, some of whom you might have heard of but not necessarily in the context of 'cruising'.
Cruise Training Online – Large cruise ships
Some of the large and small cruise ships with the world's important cruise companies are featured in this lesson, such as Seadream and Cunard Line.
Cruise Training Online – Large cruise ships
Some of the large and small cruise ships with the world's important cruise companies are featured in this lesson, such as Seadream and Cunard Line.
Cruise Training Online – Large cruise ships
Some of the large and small cruise ships with the world's important cruise companies are featured in this lesson, such as Seadream and Cunard Line.
Cruise Training Online – More specific cruise ships
Further information is shared with you within this lesson about specific cruise ships: Regent Seven Seas ships, Silversea ships, and Crystal Cruises' ships,
Cruise Training Online – More specific cruise ships
Further information is shared with you within this lesson about specific cruise ships: Regent Seven Seas ships, Silversea ships, and Crystal Cruises' ships,
Cruise Training Online – More specific cruise ships
Further information is shared with you within this lesson about specific cruise ships: Regent Seven Seas ships, Silversea ships, and Crystal Cruises' ships,
Cruise Training Online – Specific cruise ships
Within this lesson two ship reviews are featured. These are about the following cruise ships: The Allure of the Seas, and the Oasis of the Seas.
Cruise Training Online – Specific cruise ships
Within this lesson two ship reviews are featured. These are about the following cruise ships: The Allure of the Seas, and the Oasis of the Seas.
Cruise Training Online – Specific cruise ships
Within this lesson two ship reviews are featured. These are about the following cruise ships: The Allure of the Seas, and the Oasis of the Seas.
Cruise Training Online – More major cruise lines
In this lesson we will look into three other major cruise line companies: Seabourn Cruise Line, Celebrity Cruises and Royal Caribbean.
Cruise Training Online – More major cruise lines
In this lesson we will look into three other major cruise line companies: Seabourn Cruise Line, Celebrity Cruises and Royal Caribbean.
Cruise Training Online – More major cruise lines
In this lesson we will look into three other major cruise line companies: Seabourn Cruise Line, Celebrity Cruises and Royal Caribbean.
Cruise Training Online – Cruise lines & Ships
You will read about two top cruise lines: Carnival Cruises and Holland America Line.
Cruise Training Online – Cruise lines & Ships
You will read about two top cruise lines: Carnival Cruises and Holland America Line.
Cruise Training Online – Cruise lines & Ships
You will read about two top cruise lines: Carnival Cruises and Holland America Line.
Cruise Training Online – Life on board
This lesson continues the information about 'life on board', and also looks into the important topic of 'Safety on board'.
Cruise Training Online – Life on board
This lesson continues the information about 'life on board', and also looks into the important topic of 'Safety on board'.
Cruise Training Online – Life on board
This lesson continues the information about 'life on board', and also looks into the important topic of 'Safety on board'.
Cruise Training Online – Features of cruise jobs
Cruising is really quite a special way of travelling. Learn what it is like to be on a cruise ship: as a passenger or crew member.
Cruise Training Online – Features of cruise jobs
Cruising is really quite a special way of travelling. Learn what it is like to be on a cruise ship: as a passenger or crew member.
Cruise Training Online – Features of cruise jobs
Cruising is really quite a special way of travelling. Learn what it is like to be on a cruise ship: as a passenger or crew member.
Cruise Training Online – Hawaii & Mexico
This lesson features information about the Hawaiian Islands, and also about Mexico, and the relevant information about cruise destinations.
Cruise Training Online – Hawaii & Mexico
This lesson features information about the Hawaiian Islands, and also about Mexico, and the relevant information about cruise destinations.
Cruise Training Online – Hawaii & Mexico
This lesson features information about the Hawaiian Islands, and also about Mexico, and the relevant information about cruise destinations.
Cruise Training Online – The Caribbean
This is an area which is incredibly important in terms of cruises, ports of call and year-round departures. Learn all about it by completing this lesson.
Cruise Training Online – The Caribbean
This is an area which is incredibly important in terms of cruises, ports of call and year-round departures. Learn all about it by completing this lesson.
Cruise Training Online – The Caribbean
This is an area which is incredibly important in terms of cruises, ports of call and year-round departures. Learn all about it by completing this lesson.
Cruise Training Online – Northern Europe
You will learn about Northern European cruise destinations, such as the Norwegian Fjords, the Baltic Sea and Germany in this lesson of your Cruise Training Online course.
Cruise Training Online – Northern Europe
You will learn about Northern European cruise destinations, such as the Norwegian Fjords, the Baltic Sea and Germany in this lesson of your Cruise Training Online course.
Cruise Training Online – Northern Europe
You will learn about Northern European cruise destinations, such as the Norwegian Fjords, the Baltic Sea and Germany in this lesson of your Cruise Training Online course.
Cruise Training Online – Alaska
In this lesson you will learn about Alaska, the Ports of Call in this area, specific sights and features, and which cruise liners operate in this area.
Cruise Training Online – Alaska
In this lesson you will learn about Alaska, the Ports of Call in this area, specific sights and features, and which cruise liners operate in this area.
Cruise Training Online – Alaska
In this lesson you will learn about Alaska, the Ports of Call in this area, specific sights and features, and which cruise liners operate in this area.
Cruise Training Online – The Mediterranean
The Meditarrean are is featured in this lesson, and highlights all the special features of this area which it has in store for cruising enthusiasts.
Cruise Training Online – The Mediterranean
The Meditarrean are is featured in this lesson, and highlights all the special features of this area which it has in store for cruising enthusiasts.
Cruise Training Online – The Mediterranean
The Meditarrean are is featured in this lesson, and highlights all the special features of this area which it has in store for cruising enthusiasts.
Cruise Training Online – South Pacific Islands
Within this particular lesson you will find a wealth of information about Tahiti and Fiji - two of the main cruising destinations in the South Pacific.
Cruise Training Online – South Pacific Islands
Within this particular lesson you will find a wealth of information about Tahiti and Fiji - two of the main cruising destinations in the South Pacific.
Cruise Training Online – South Pacific Islands
Within this particular lesson you will find a wealth of information about Tahiti and Fiji - two of the main cruising destinations in the South Pacific.
Cruise Training Online – Specific destinations
This lesson includes specific information about the Galapagos Islands, and about cruise destinations in the South Pacific, such as New Zealand and Australia.
Cruise Training Online – Specific destinations
This lesson includes specific information about the Galapagos Islands, and about cruise destinations in the South Pacific, such as New Zealand and Australia.
Cruise Training Online – Specific destinations
This lesson includes specific information about the Galapagos Islands, and about cruise destinations in the South Pacific, such as New Zealand and Australia.
Cruise Training Online – Destinations & Types of Cruises
This lessons gives you thorough insight into the most popular cruising destinations, and why they are so popular. You will also learn about types of cruises.
Cruise Training Online – Destinations & Types of Cruises
This lessons gives you thorough insight into the most popular cruising destinations, and why they are so popular. You will also learn about types of cruises.
Cruise Training Online – Destinations & Types of Cruises
This lessons gives you thorough insight into the most popular cruising destinations, and why they are so popular. You will also learn about types of cruises.
Cruise Training Online – Seasons & Ports
This lesson gives you an insight into the season which typically apply to cruising, and which Ports of Call are used by particular cruise line companies.
Cruise Training Online – Seasons & Ports
This lesson gives you an insight into the season which typically apply to cruising, and which Ports of Call are used by particular cruise line companies.
Cruise Training Online – Seasons & Ports
This lesson gives you an insight into the season which typically apply to cruising, and which Ports of Call are used by particular cruise line companies.
Cruise Training Online – History of Major Cruise Lines
This lesson continues on the history of cruising, and innovations which have been implemented over time.
Cruise Training Online – History of Major Cruise Lines
This lesson continues on the history of cruising, and innovations which have been implemented over time.
Cruise Training Online – History of Major Cruise Lines
This lesson continues on the history of cruising, and innovations which have been implemented over time.
Cruise Training Online – Free Preview (incl Course Contents)
This lesson provides you with an overview of this course including the course contents. It also gives a free overview of the early history of cruising, followed by a short quiz to test your knowledge.
Careers in Travel & Tourism – Time to get started
In this lesson you will be provided with information designed to help you make the next move. Where are you going next?
Careers in Travel & Tourism – Time to get started
In this lesson you will be provided with information designed to help you make the next move. Where are you going next?
Careers in Travel & Tourism – Time to get started
In this lesson you will be provided with information designed to help you make the next move. Where are you going next?
Careers in Travel & Tourism – Interview Tips
This lesson includes some must have advice and ideas for putting your 'best foot forward'.
Careers in Travel & Tourism – Interview Tips
This lesson includes some must have advice and ideas for putting your 'best foot forward'.
Careers in Travel & Tourism – Interview Tips
This lesson includes some must have advice and ideas for putting your 'best foot forward'.
Careers in Travel & Tourism – During the Interview
Learn what to say and do in an interview to make the best impression, and encourage a job offer!
Careers in Travel & Tourism – During the Interview
Learn what to say and do in an interview to make the best impression, and encourage a job offer!
Careers in Travel & Tourism – During the Interview
Learn what to say and do in an interview to make the best impression, and encourage a job offer!
Careers in Travel & Tourism – Interview Preparation
Congratulations, you've secured an interview but how do you fully prepare to be at your best? Find out in this lesson.
Careers in Travel & Tourism – Interview Preparation
Congratulations, you've secured an interview but how do you fully prepare to be at your best? Find out in this lesson.
Careers in Travel & Tourism – Interview Preparation
Congratulations, you've secured an interview but how do you fully prepare to be at your best? Find out in this lesson.
Careers in Travel & Tourism – Emails and Interviews
In this lesson, understand what message you are sending with your Emails and what you can expect from your interview.
Careers in Travel & Tourism – Emails and Interviews
In this lesson, understand what message you are sending with your Emails and what you can expect from your interview.
Careers in Travel & Tourism – Emails and Interviews
In this lesson, understand what message you are sending with your Emails and what you can expect from your interview.
Careers in Travel & Tourism – Education and Employment History for your CV
In this lesson you will learn more about the layout of your CV and, in particular, how to best present your employment and education history.
Careers in Travel & Tourism – Education and Employment History for your CV
In this lesson you will learn more about the layout of your CV and, in particular, how to best present your employment and education history.
Careers in Travel & Tourism – Education and Employment History for your CV
In this lesson you will learn more about the layout of your CV and, in particular, how to best present your employment and education history.
Careers in Travel & Tourism – CV Layout and Content
Find out how you should layout your CV and what information to use.
Careers in Travel & Tourism – CV Layout and Content
Find out how you should layout your CV and what information to use.
Careers in Travel & Tourism – CV Layout and Content
Find out how you should layout your CV and what information to use.
Careers in Travel & Tourism – CV Preparation
Want to make the best first impression with a potential employer? Learn what to put into your CV, and what to leave out!
Careers in Travel & Tourism – CV Preparation
Want to make the best first impression with a potential employer? Learn what to put into your CV, and what to leave out!
Careers in Travel & Tourism – CV Preparation
Want to make the best first impression with a potential employer? Learn what to put into your CV, and what to leave out!
Careers in Travel & Tourism – Company Recruitment Processes
A useful overview of company recruitment processes. Find out what you need to know and how to prepare when applying for vacancies online.
Careers in Travel & Tourism – Company Recruitment Processes
A useful overview of company recruitment processes. Find out what you need to know and how to prepare when applying for vacancies online.
Careers in Travel & Tourism – Company Recruitment Processes
A useful overview of company recruitment processes. Find out what you need to know and how to prepare when applying for vacancies online.
Careers in Travel & Tourism – Career Preparation Overview
In this lesson learn guidelines to help you successfully apply for, and secure your dream role.
Careers in Travel & Tourism – Career Preparation Overview
In this lesson learn guidelines to help you successfully apply for, and secure your dream role.
Careers in Travel & Tourism – Career Preparation Overview
In this lesson learn guidelines to help you successfully apply for, and secure your dream role.
Careers in Travel & Tourism – The variety of roles in the Travel & Tourism Industry
Do you know what role you want to take in the industry? Find out about the large variety of job opportunities available to you when you work in this fascinating and exciting industry.
Careers in Travel & Tourism – The variety of roles in the Travel & Tourism Industry
Do you know what role you want to take in the industry? Find out about the large variety of job opportunities available to you when you work in this fascinating and exciting industry.
Careers in Travel & Tourism – The variety of roles in the Travel & Tourism Industry
Do you know what role you want to take in the industry? Find out about the large variety of job opportunities available to you when you work in this fascinating and exciting industry.
Careers in Travel & Tourism – Getting a job in the Tourism Industry
Are you a great candidate for the Tourism industry? Find out what employers are looking for in this lesson.
Careers in Travel & Tourism – Getting a job in the Tourism Industry
Are you a great candidate for the Tourism industry? Find out what employers are looking for in this lesson.
Careers in Travel & Tourism – Getting a job in the Tourism Industry
Are you a great candidate for the Tourism industry? Find out what employers are looking for in this lesson.
Careers in Travel & Tourism – Getting a job in the Travel Industry
Learn what skills and knowledge you will need to secure a great job in the Travel industry.
Careers in Travel & Tourism – Getting a job in the Travel Industry
Learn what skills and knowledge you will need to secure a great job in the Travel industry.
Careers in Travel & Tourism – Getting a job in the Travel Industry
Learn what skills and knowledge you will need to secure a great job in the Travel industry.
Careers in Travel & Tourism – Tour Operators/Wholesalers
What does a wholesaler do and how to they operate in the industry? Find out in this lesson.
Careers in Travel & Tourism – Tour Operators/Wholesalers
What does a wholesaler do and how to they operate in the industry? Find out in this lesson.
Careers in Travel & Tourism – Tour Operators/Wholesalers
What does a wholesaler do and how to they operate in the industry? Find out in this lesson.
Careers in Travel & Tourism – The Business of Travel Agents
This lesson highlights the roles of various travel agents, both in New Zealand and overseas and considers how technology will impact on their role.
Careers in Travel & Tourism – The Business of Travel Agents
This lesson highlights the roles of various travel agents, both in New Zealand and overseas and considers how technology will impact on their role.
Careers in Travel & Tourism – The Business of Travel Agents
This lesson highlights the roles of various travel agents, both in New Zealand and overseas and considers how technology will impact on their role.
Careers in Travel & Tourism – Types of Travel Agents
Know more about the different types of Travel Agents and the roles they play.
Careers in Travel & Tourism – Types of Travel Agents
Know more about the different types of Travel Agents and the roles they play.
Careers in Travel & Tourism – Types of Travel Agents
Know more about the different types of Travel Agents and the roles they play.
Careers in Travel & Tourism – The Travel Industry
This lesson teaches you to know the difference between Travel and Tourism.
Careers in Travel & Tourism – The Travel Industry
This lesson teaches you to know the difference between Travel and Tourism.
Careers in Travel & Tourism – The Travel Industry
This lesson teaches you to know the difference between Travel and Tourism.
Careers in Travel & Tourism – Types of Tourism
Learn how many different types of tourism there are and current popular trends.
Careers in Travel & Tourism – Types of Tourism
Learn how many different types of tourism there are and current popular trends.
Careers in Travel & Tourism – Types of Tourism
Learn how many different types of tourism there are and current popular trends.
Careers in Travel & Tourism – Domestic, Inbound & Outbound Tourism
This lesson helps you understand the difference between domestic, inbound and outbound tourism
Careers in Travel & Tourism – Domestic, Inbound & Outbound Tourism
This lesson helps you understand the difference between domestic, inbound and outbound tourism
Careers in Travel & Tourism – Domestic, Inbound & Outbound Tourism
This lesson helps you understand the difference between domestic, inbound and outbound tourism
Careers in Travel & Tourism – Introduction
Ever wondered what tourism is and how long it has been popular?
Cabin Crew – Phonetic Alphabet
Learn all about this internationally used Phonetic Alphabet, and other online training options.
Cabin Crew – Phonetic Alphabet
Learn all about this internationally used Phonetic Alphabet, and other online training options.
Cabin Crew – Phonetic Alphabet
Learn all about this internationally used Phonetic Alphabet, and other online training options.
Cabin Crew – Aircraft based Pax Announcements
Here is a little jargon for you: PAX is a commonly used industry abbreviation for 'Passengers'.
Cabin Crew – Aircraft based Pax Announcements
Here is a little jargon for you: PAX is a commonly used industry abbreviation for 'Passengers'.
Cabin Crew – Aircraft based Pax Announcements
Here is a little jargon for you: PAX is a commonly used industry abbreviation for 'Passengers'.
Cabin Crew – Passenger Announcements
This is the start of the last chapter on Passenger Announcements.
Cabin Crew – Passenger Announcements
This is the start of the last chapter on Passenger Announcements.
Cabin Crew – Passenger Announcements
This is the start of the last chapter on Passenger Announcements.
Cabin Crew – Food Service
This lesson is about in-flight food service, and how service can vary due to special meal requirements.
Cabin Crew – Food Service
This lesson is about in-flight food service, and how service can vary due to special meal requirements.
Cabin Crew – Food Service
This lesson is about in-flight food service, and how service can vary due to special meal requirements.
Cabin Crew – Drinks Service
Read about how the service of drinks on-board is managed.
Cabin Crew – Drinks Service
Read about how the service of drinks on-board is managed.
Cabin Crew – Drinks Service
Read about how the service of drinks on-board is managed.
Cabin Crew – Food & Drink Services
This short lesson is an overview of this chapter.
Cabin Crew – Food & Drink Services
This short lesson is an overview of this chapter.
Cabin Crew – Food & Drink Services
This short lesson is an overview of this chapter.
Cabin Crew – Roles within Teams
This lesson is about how individual roles within teams have been grouped into five categories.
Cabin Crew – Roles within Teams
This lesson is about how individual roles within teams have been grouped into five categories.
Cabin Crew – Roles within Teams
This lesson is about how individual roles within teams have been grouped into five categories.
Cabin Crew – Attitudes & Attributes
How does your attitude differ from others? What are attributes? Read how these influence your communication with others.
Cabin Crew – Attitudes & Attributes
How does your attitude differ from others? What are attributes? Read how these influence your communication with others.
Cabin Crew – Attitudes & Attributes
How does your attitude differ from others? What are attributes? Read how these influence your communication with others.
Cabin Crew – Stages of Team Development
There are four stages in team development. Read all about them here!
Cabin Crew – Stages of Team Development
There are four stages in team development. Read all about them here!
Cabin Crew – Stages of Team Development
There are four stages in team development. Read all about them here!
Cabin Crew – High Performing Teams
This lesson tells you about how teams can perform well, and how team leadership makes all the difference.
Cabin Crew – High Performing Teams
This lesson tells you about how teams can perform well, and how team leadership makes all the difference.
Cabin Crew – High Performing Teams
This lesson tells you about how teams can perform well, and how team leadership makes all the difference.
Cabin Crew – A Group or a Team?
This lesson is about how teams can be 'effective teams'.
Cabin Crew – A Group or a Team?
This lesson is about how teams can be 'effective teams'.
Cabin Crew – A Group or a Team?
This lesson is about how teams can be 'effective teams'.
Cabin Crew – Team Skills
This lesson is the introduction into 'Team Skills'
Cabin Crew – Team Skills
This lesson is the introduction into 'Team Skills'
Cabin Crew – Team Skills
This lesson is the introduction into 'Team Skills'
Cabin Crew – Uniform Standards
Read all about how, as a flight attendant, your airline uniform is very important.
Cabin Crew – Uniform Standards
Read all about how, as a flight attendant, your airline uniform is very important.
Cabin Crew – Uniform Standards
Read all about how, as a flight attendant, your airline uniform is very important.
Cabin Crew – Personal Grooming
An important part of personal presentation, especially as a flight attendant, is about personal grooming: your hair, make-up and nails.
Cabin Crew – Personal Grooming
An important part of personal presentation, especially as a flight attendant, is about personal grooming: your hair, make-up and nails.
Cabin Crew – Personal Grooming
An important part of personal presentation, especially as a flight attendant, is about personal grooming: your hair, make-up and nails.
Cabin Crew – Personal Presentation
This is the start of chapter 10 on personal presentation.
Cabin Crew – Personal Presentation
This is the start of chapter 10 on personal presentation.
Cabin Crew – Personal Presentation
This is the start of chapter 10 on personal presentation.
Cabin Crew – Frequent Flyer Programmes
This lesson is about loyalty programmes, and also provides a summary.
Cabin Crew – Frequent Flyer Programmes
This lesson is about loyalty programmes, and also provides a summary.
Cabin Crew – Frequent Flyer Programmes
This lesson is about loyalty programmes, and also provides a summary.
Cabin Crew – Problem Solving
This lesson is all about handling complaints and solving problems.
Cabin Crew – Problem Solving
This lesson is all about handling complaints and solving problems.
Cabin Crew – Problem Solving
This lesson is all about handling complaints and solving problems.
Cabin Crew – Positive Attitude
How do you develop a positive attitude? This lesson tells you!
Cabin Crew – Positive Attitude
How do you develop a positive attitude? This lesson tells you!
Cabin Crew – Positive Attitude
How do you develop a positive attitude? This lesson tells you!
Cabin Crew – Body Language
This lesson talks about body language in a communication skills context.
Cabin Crew – Body Language
This lesson talks about body language in a communication skills context.
Cabin Crew – Body Language
This lesson talks about body language in a communication skills context.
Cabin Crew – Voice Tone & Clarity
This lesson is about the use of your voice, in its tone and clarity, as well as active listening.
Cabin Crew – Voice Tone & Clarity
This lesson is about the use of your voice, in its tone and clarity, as well as active listening.
Cabin Crew – Voice Tone & Clarity
This lesson is about the use of your voice, in its tone and clarity, as well as active listening.
Cabin Crew – Choosing the right words
Communication is about saying the right thing and using the right words for the situation.
Cabin Crew – Choosing the right words
Communication is about saying the right thing and using the right words for the situation.
Cabin Crew – Choosing the right words
Communication is about saying the right thing and using the right words for the situation.
Cabin Crew – Communication Skills
This lesson teaches you about the basics of the communication model, and the aspects involved in this model.
Cabin Crew – Communication Skills
This lesson teaches you about the basics of the communication model, and the aspects involved with this model.
Cabin Crew – Communication Skills
This lesson teaches you about the basics of the communication model, and the aspects involved with this model.
Cabin Crew – Passenger Service Excellence
This lesson is about excellent customer service, during each flight, and why it is so important to provide such service.
Cabin Crew – Passenger Service Excellence
This lesson is about excellent customer service, during each flight and why this service excellence is important.
Cabin Crew – Passenger Service Excellence
This lesson is about excellent customer service, during each flight and why this service excellence is important.
Cabin Crew – Aircraft Positions & Job Opportunities
This lesson is about career opportunities and working your way up the career ladder.
Cabin Crew – Aircraft Positions & Job Opportunities
This lesson is about career opportunities and working your way up the career ladder.
Cabin Crew – Aircraft Positions & Job Opportunities
This lesson is about career opportunities and working your way up the career ladder.
Cabin Crew – Personal Attributes
This lessons outlines the attributes which cabin crew ideally have.
Cabin Crew – Personal Attributes
This lessons outlines the attributes which cabin crew ideally have.
Cabin Crew – Personal Attributes
This lessons outlines the attributes which cabin crew ideally have.
Cabin Crew – Skills & Knowledge
What does it take to work on-board a plane?
Cabin Crew – Skills & Knowledge
What does it take to work on-board a plane?
Cabin Crew – Skills & Knowledge
What does it take to work on-board a plane?
Cabin Crew – Responsibilities of Flight Attendant
Now you will start to learn more specific details about the role of a Flight Attendant.
Cabin Crew – Responsibilities of Flight Attendant
Now you will start to learn more specific details about the role of a Flight Attendant.
Cabin Crew – Responsibilities of Flight Attendant
Now you will start to learn more specific details about the role of a Flight Attendant.
Cabin Crew – Hand Luggage
This lesson is about the luggage you take with you inside the plane's cabin.
Cabin Crew – Hand Luggage
This lesson is about the luggage you take with you inside the plane's cabin.
Cabin Crew – Hand Luggage
This lesson is about the luggage you take with you inside the plane's cabin.
Cabin Crew – Oversized items & the Piece System
What if a passenger has a surf board to take on the plane?
Cabin Crew – Oversized items & the Piece System
What if a passenger has a surf board to take on the plane?
Cabin Crew – Oversized items & the Piece System
What if a passenger has a surf board to take on the plane?
Cabin Crew – Baggage
Learn all about baggage.. the luggage type!
Cabin Crew – Baggage
Learn all about baggage.. the luggage type!
Cabin Crew – Baggage
Learn all about baggage.. the luggage type!
Cabin Crew – Travelling Children & Animals
This lesson is about unaccompanied minors, and animals travelling with those who have special needs.
Cabin Crew – Travelling Children & Animals
This lesson is about unaccompanied minors, and animals travelling with those who have special needs.
Cabin Crew – Travelling Children & Animals
This lesson is about unaccompanied minors, and animals for those with special needs.
Cabin Crew – Travelling families
What about when you have a family on your flight who are travelling with children?
Cabin Crew – Travelling families
What about when you have a family on your flight who are travelling with children?
Cabin Crew – Travelling families
What about when you have a family on your flight who are travelling with children?
Cabin Crew – VIPs & Services
How would you provide customer service to famous people?
Cabin Crew – VIPs & Services
How would you provide customer service to famous people?
Cabin Crew – VIPs & Services
How would you provide customer service to famous people?
Cabin Crew – GMT, IDL & Daylight Saving
Greenwich Mean Time (GMT) is one way to calculate time differences.
Cabin Crew – GMT, IDL & Daylight Saving
Greenwich Mean Time (GMT) is one way to calculate time differences.
Cabin Crew – GMT, IDL & Daylight Saving
Greenwich Mean Time (GMT) is one way to calculate time differences.
Cabin Crew – 12 & 24 hour clock
The 24-hour clock is commonly used in the airline industry.
Cabin Crew – 12 & 24 hour clock
The 24-hour clock is commonly used in the airline industry.
Cabin Crew – 12 & 24 hour clock
The 24-hour clock is commonly used in the airline industry.
Cabin Crew – Geographic areas
This lessons looks at different areas in the world which are important in the airline industry.
Cabin Crew – Geographic areas
This lessons looks at different areas in the world which are important in the airline industry.
Cabin Crew – Geographic areas
This lessons looks at different areas in the world which are important in the airline industry.
Cabin Crew Overview & Types of Airlines
This will give you a good overview of the chapters on this Cabin Crew Course.
Cabin Crew – Geography
This lesson is all about geography of the world of airlines.
Cabin Crew – Geography
This lesson is all about geography of the world of airlines.
Cabin Crew – Geography
This lesson is all about geography of the world of airlines.
Cabin Crew – Airline Codes
Another important group of codes for the industry.
Cabin Crew – Airline Codes
Another important group of codes for the industry.
Cabin Crew – Airline Codes
Another important group of codes for the industry.
Cabin Crew – Airport Codes
One important group of codes -or jargon- used in the airline industry are 'airport codes'.
Cabin Crew – Airport Codes
One important group of codes -or jargon- used in the airline industry are 'airport codes'.
Cabin Crew – Airport Codes
One important group of codes -or jargon- used in the airline industry are 'airport codes'.
Cabin Crew – Aircraft seating
This lesson teaches you about how to read seating plans.
Cabin Crew – Aircraft seating
This lesson teaches you about how to read seating plans.
Cabin Crew – Aircraft seating
This lesson teaches you about how to read seating plans.
Cabin Crew – Classes of Service
Most airlines operated several classes of service.
Cabin Crew – Classes of Service
Most airlines operated several classes of service.
Cabin Crew – Classes of Service
Most airlines operated several classes of service.
Cabin Crew – Airbus & Aircraft Components
Airbus is the other large aircraft manufacturer, located in Europe.
Cabin Crew – Airbus & Aircraft Components
Airbus is the other large aircraft manufacturer, located in Europe.
Cabin Crew – Airbus & Aircraft Components
Airbus is the other large aircraft manufacturer, located in Europe.
Cabin Crew – Aircraft Manufacturer Boeing
Boeing is one of the world's large aircraft manufacturer.
Cabin Crew – Aircraft Manufacturer Boeing
Boeing is one of the world's large aircraft manufacturer.
Cabin Crew – Aircraft Manufacturer Boeing
Boeing is one of the world's large aircraft manufacturer.
Cabin Crew – Corporate & VIP airlines
Some airlines specialize in offering corporate, or VIP, flights.
Cabin Crew – Corporate & VIP airlines
Some airlines specialize in offering corporate, or VIP, flights.
Cabin Crew – Corporate & VIP airlines
Some airlines specialize in offering corporate, or VIP, flights.
Cabin Crew – Flag carriers & Charter airlines
This lesson is about 'flag carriers' and charter airlines.
Cabin Crew – Flag carriers & Charter airlines
This lesson is about 'flag carriers' and charter airlines.
Cabin Crew – Flag carriers & Charter airlines
This lesson is about 'flag carriers' and charter airlines.
Cabin Crew – Scheduled Airlines
This lesson compares full service & low cost airlines.
Cabin Crew – Scheduled Airlines
This lesson compares full service & low cost airlines.
Cabin Crew – Scheduled Airlines
This lesson compares full service & low cost airlines.