Tour Guiding Gold

This excellent course provides you with the tools to become a tour guide, whether on location (in Spain or Mexico), on-board a cruise ship, or for specific attractions or sightseeing activities for tourism operators. This GOLD course will offer you information, quizzes, an assessment, and a Certificate upon Completion, as well as tutor support throughout your course (5 days a week), peer support through forums, and monitoring & reporting from companies or schools.

Lessons

Tour Guiding - Customer Handling Skills

Author: Carla Sutton

Do you have a 'glass half full' or a 'glass half empty' approach? Which one is more suited to the tourism industry? How do different attitudes affect customer service and loyalty? Find out in this chapter