This lesson provides an introduction to Tour Guiding -it covers some interesting points about the tourism industry and the history of tourism.

This lesson focuses on Tourism Attractions and Activities -what are the differences between the two? what impacts (good or bad) does tourism have on the surrounding environment? How does a tour guide fit into the

Chapter Three covers the role of a tour guide, the different types of your guides and places to work as a tour guide

This lesson focuses on how to become a tour guide -what attributes/qualifications/experience is required? Do you meet these requirements? Find out in this chapter.

Chapter Five covers tour guide requirements in New Zealand, which will give you an idea of what to expect elsewhere too.

Do you have a ‘glass half full’ or a ‘glass half empty’ approach? Which one is more suited to the tourism industry? How do different attitudes affect customer service and loyalty? Find out in this chapter

Sometimes the tour won’t always go to plan. As a tour guide, how do you handle the situation? This chapter covers handling emergencies including medical issues and safety precautions.

As a Tour Guide, you will be expected to present to groups (often large ones!) confidently and enthusiastically, this lesson will give you helpful tips and ideas to make your presentations interesting and memorable for your customers.

Your final chapter! This lesson summarizes the main points you have learnt from the lessons.