Selling Skills Gold

Would you like to be able to sell any product or service, and be really good at it? Or are you a business owner and would like your staff to improve their selling skills?

This course was edited and expanded by Carla Sutton. Carla worked in the travel industryCarla Sutton for 10 years, in both Europe and New Zealand. She has nearly 20 years experience in the tertiary training sector.

As Carla says: “We have ensured this course caters to the needs of many sales people. We have included quizzes, stop + think exercises, and a personal Action Plan. You add to this Action Plan throughout your course, and then discuss it with your manager upon completion of your course. The course will make you a confident and capable sales person!”

The GOLD course includes 20 comprehensive lessons with valuable information, several quizzes, and a final assessment. Upon completion of the GOLD  course we will issue you with a Certificate of Completion. Your GOLD course option also includes forums, peer and tutor support, and monitoring & reporting. This might be just the career training your school has been looking for!

You can complete this course on any device: smartphone, iPhone, tablet, iPad, Mac notebook, PC laptop, and any computer.


Selling Skills – Who is your Customer?

Author: ITC Tutorial Team

Lesson One on this course is a great introduction to Winning with Customers. It includes the table of contents for the total course, so you also get to find out which topics are included in the remainder of this customer service online course. A short quiz has been included so you can see how they work!

Selling Skills – How people buy

Author: ITC Tutorial Team

Communication is important in all aspects of your life. However if you want to provide excellence in customer service, your communication skills have to be near perfect! Learn here how to perfect your skills in communication.

Selling Skills – Types of Sale

Author: ITC Tutorial Team

This lesson is about the personal attitudes people have, and this attitudes which work well when providing service to your customers. Do you have the right attitudes? If not, you can change your attitude!

Selling Skills – Corporate Relationship Building

Author: ITC Tutorial Team

Dealing with corporate clients, and building relationships to ensure you can properly serve the accounts you are responsible for, is quite different to dealing with consumers.
B2B is discussed in depth in this lesson, with lots of valuable tips and activities to make you think about what you currently do.

Selling Skills – Handling Objections

Author: ITC Tutorial Team

Often customers will have yet another question to ask, or seem hesitant about something. These are resistance, or objections, to buying.
This lesson teaches you what to look for, and how to overcome and/or handling any objections. Very important in closing the sale!

Selling Skills – Service Attitude

Author: ITC Tutorial Team

How is your attitude towards your customers? Do you treat them all equally well? Or does it change with the weather or time of day? Read here about attitude, and how it affects you and your ability to sell and provide customer service.

Selling Skills – Time Management

Author: ITC Tutorial Team

Effective time management is important in customer service, selling skills, and well… in life in general! Clients expect to be dealt with in a timely manner; be phoned back at the agreed time; and receive their products at the pre-arranged time. This lesson has lots of valuable suggestions on how to improve your time management skills.