Selling Skills Bronze

Would you like to be able to sell any product or service, and be really good at it? Or are you a business owner and would like your staff to improve their selling skills? Upon completion of the course you will enjoy encounters with your customers, as you will know what to do and how to make a sale (without that 'hard sell' feeling!) You will sell anything with ease, whether it's a cruise, an iPhone, accommodation in a luxurious hotel, or whichever product you currently find difficult to sell. This course caters perfectly to your needs. It includes information, insights and 'stop & think' exercises to practice finding out customers wants & needs; what service excellence & 'value' really mean; how to ideally communicate with your customers; and how customers' attitudes can vary and influence your service behaviour.

Lessons

Selling Skills - Who is your Customer?

Author: Carla Sutton

Lesson One on this course is a great introduction to Winning with Customers. It includes the table of contents for the total course, so you also get to find out which topics are included in the remainder of this customer service online course. A short quiz has been included so you can see how they work!

Selling Skills - How people buy

Author: Carla Sutton

Communication is important in all aspects of your life. However if you want to provide excellence in customer service, your communication skills have to be near perfect! Learn here how to perfect your skills in communication.

Selling Skills - Types of Sale

Author: Carla Sutton

This lesson is about the personal attitudes people have, and this attitudes which work well when providing service to your customers. Do you have the right attitudes? If not, you can change your attitude!

Selling Skills - Corporate Relationship Building

Author: Carla Sutton

Dealing with corporate clients, and building relationships to ensure you can properly serve the accounts you are responsible for, is quite different to dealing with consumers.
B2B is discussed in depth in this lesson, with lots of valuable tips and activities to make you think about what you currently do.

Selling Skills - Handling Objections

Author: Carla Sutton

Often customers will have yet another question to ask, or seem hesitant about something. These are resistance, or objections, to buying.
This lesson teaches you what to look for, and how to overcome and/or handling any objections. Very important in closing the sale!

Selling Skills - Closing the Sale

Author: Carla Sutton

To close the sale is the name of the game for successful sales people. And it doesn't have to be a hard sell! Learn how to close a sale, and also read information about add-ons.

Selling Skills - Service Attitude

Author: Carla Sutton

How is your attitude towards your customers? Do you treat them all equally well? Or does it change with the weather or time of day? Read here about attitude, and how it affects you and your ability to sell and provide customer service.

Selling Skills - Time Management

Author: Carla Sutton

Effective time management is important in customer service, selling skills, and well... in life in general! Clients expect to be dealt with in a timely manner; be phoned back at the agreed time; and receive their products at the pre-arranged time. This lesson has lots of valuable suggestions on how to improve your time management skills.