This lesson compares full service & low cost airlines.

This lesson is about ‘flag carriers’ and charter airlines.

Some airlines specialize in offering corporate, or VIP, flights.

Boeing is one of the world’s large aircraft manufacturer.

Airbus is the other large aircraft manufacturer, located in Europe.

Most airlines operated several classes of service.

This lesson teaches you about how to read seating plans.

One important group of codes -or jargon- used in the airline industry are ‘airport codes’.

Another important group of codes for the industry.

This lesson is all about geography of the world of airlines.

This lessons looks at different areas in the world which are important in the airline industry.

The 24-hour clock is commonly used in the airline industry.

Greenwich Mean Time (GMT) is one way to calculate time differences.

How would you provide customer service to famous people?

What about when you have a family on your flight who are travelling with children?

This lesson is about unaccompanied minors, and animals travelling with those who have special needs.

Learn all about baggage.. the luggage type!

What if a passenger has a surf board to take on the plane?

This lesson is about the luggage you take with you inside the plane’s cabin.

Now you will start to learn more specific details about the role of a Flight Attendant.

What does it take to work on-board a plane?

This lessons outlines the attributes which cabin crew ideally have.

This lesson is about career opportunities and working your way up the career ladder.

This lesson is about excellent customer service, during each flight and why this service excellence is important.

This lesson teaches you about the basics of the communication model, and the aspects involved with this model.

Communication is about saying the right thing and using the right words for the situation.

This lesson is about the use of your voice, in its tone and clarity, as well as active listening.

This lesson talks about body language in a communication skills context.

How do you develop a positive attitude? This lesson tells you!

This lesson is all about handling complaints and solving problems.

This lesson is about loyalty programmes, and also provides a summary.

This is the start of chapter 10 on personal presentation.

An important part of personal presentation, especially as a flight attendant, is about personal grooming: your hair, make-up and nails.

Read all about how, as a flight attendant, your airline uniform is very important.

This lesson is the introduction into ‘Team Skills’

This lesson is about how teams can be ‘effective teams’.

This lesson tells you about how teams can perform well, and how team leadership makes all the difference.

There are four stages in team development. Read all about them here!

How does your attitude differ from others? What are attributes? Read how these influence your communication with others.

This lesson is about how individual roles within teams have been grouped into five categories.

This short lesson is an overview of this chapter.

This lesson is about in-flight food service, and how service can vary due to special meal requirements.

Read about how the service of drinks on-board is managed.

This is the start of the last chapter on Passenger Announcements.

Here is a little jargon for you: PAX is a commonly used industry abbreviation for ‘Passengers’.

Learn all about this internationally used Phonetic Alphabet, and other online training options.