Course Categories Archives: Silver

Tour Guiding Silver

by ITC Tutorial Team 9 Lessons in $45.00

This excellent course provides you with the tools to become a tour guide, whether on location (in Spain or Mexico), on-board a cruise ship, or for specific attractions or sightseeing activities for tourism operators. This SILVER course will offer you information, quizzes, an assessment, and a Certificate upon Completion.

Winning with Customers Silver

by ITC Tutorial Team 9 Lessons in $99.00

People want to receive excellent customer service - everywhere, every day! Complete this course NOW to fine-tune your customer service skills!! You, your colleagues, your employees, your boss - every single person working in the service industry needs to know how to deliver on this expectation. This course includes information on the 'why' and the 'how'. Through 'Stop + Think' exercises you get to really think about your experiences, your service delivery, and how or where you can improve your service to be able to deliver truly EXCELLENT CUSTOMER SERVICE.

Selling Skills Silver

by ITC Tutorial Team 20 Lessons in $99.00

Would you like to be able to sell any product or service, and be really good at it? Or are you a business owner and would like your staff to improve their selling skills? Upon completion of the course you will enjoy encounters with your customers, as you will know what to do and how to make a sale (without that 'hard sell' feeling!) You will sell anything with ease, whether it's a cruise, an iPhone, accommodation in a luxurious hotel, or whichever product you currently find difficult to sell. This course caters perfectly to your needs. It includes information, insights and 'stop & think' exercises to practice finding out customers wants & needs; what service excellence & 'value' really mean; how to ideally communicate with your customers; and how customers' attitudes can vary and influence your service behaviour.

Ground Crew Silver

by ITC Tutorial Team 22 Lessons in $59.00

You will learn about the aviation industry, airlines, time zones, ticketing & documentation, passports & visas, baggage allowances, passenger handling skills, customer service, airport security, careers and job hunting, and more! The SILVER course includes 21 comprehensive lessons with valuable information, several quizzes, and a final assessment. Upon completion of the SILVER course we will issue you with a Certificate of Completion!

Cruise Training Online Silver

by ITC Tutorial Team 35 Lessons in $95.00

This course teaches you about the history of cruising, routes, on-board features, life on a cruise ship, cruise companies and their ships, how to sell cruises, terminology, how to provide excellent service, careers and job hunting, and more! The SILVER course includes several lessons, quizzes to test your knowledge, an assessment, and a Certificate of Completion!

Careers in Travel & Tourism Silver

by ITC Tutorial Team 19 Lessons in $25.00

Your SILVER course for Careers in Travel & Tourism can be accessed here. You will find lots of short, interesting lessons, several quizzes and an assessment to test your knowledge. Once you have read all lessons and completed the quizzes and the assessment, we will issue you with a Certificate of Completion.

Cabin Crew Silver

by ITC Tutorial Team 46 Lessons in $69.00

The SILVER course includes 47 lessons with information relevant to anyone interested in becoming a Flight Attendant. Quizzes are included upon completion of every set of lessons. At the end of this online training course you will complete a final assessment, confirming all the knowledge and skills you have gained! You will receive a Certificate of Completion. Once you've completed the assessment on the SILVER course we will issue you with a Certificate of Completion! It will look great on your CV to have this online training included on your list of skills & knowledge you have - it is sure to make a positive difference when you apply for a job as Cabin Crew!