This lesson continues on the history of cruising, and innovations which have been implemented over time.
You will learn about the history of cruising, routes, on-board features, life on a cruise ship, cruise companies and their ships, how to sell cruises, terminology, how to provide excellent service, careers and job hunting, and more! Your GOLD course option includes 92 lesson, quizzes, an assessment, forums, tutor support, a certificate upon completion, and even monitoring & reporting for company purposes.
This lesson gives you an insight into the season which typically apply to cruising, and which Ports of Call are used by particular cruise line companies.
This lessons gives you thorough insight into the most popular cruising destinations, and why they are so popular. You will also learn about types of cruises.
This lesson includes specific information about the Galapagos Islands, and about cruise destinations in the South Pacific, such as New Zealand and Australia.
Within this particular lesson you will find a wealth of information about Tahiti and Fiji - two of the main cruising destinations in the South Pacific.
The Meditarrean are is featured in this lesson, and highlights all the special features of this area which it has in store for cruising enthusiasts.
In this lesson you will learn about Alaska, the Ports of Call in this area, specific sights and features, and which cruise liners operate in this area.
You will learn about Northern European cruise destinations, such as the Norwegian Fjords, the Baltic Sea and Germany in this lesson of your Cruise Training Online course.
This is an area which is incredibly important in terms of cruises, ports of call and year-round departures. Learn all about it by completing this lesson.
This lesson features information about the Hawaiian Islands, and also about Mexico, and the relevant information about cruise destinations.
Cruising is really quite a special way of travelling. Learn what it is like to be on a cruise ship: as a passenger or crew member.
This lesson continues the information about 'life on board', and also looks into the important topic of 'Safety on board'.
You will read about two top cruise lines: Carnival Cruises and Holland America Line.
In this lesson we will look into three other major cruise line companies: Seabourn Cruise Line, Celebrity Cruises and Royal Caribbean.
Within this lesson two ship reviews are featured. These are about the following cruise ships: The Allure of the Seas, and the Oasis of the Seas.
Further information is shared with you within this lesson about specific cruise ships: Regent Seven Seas ships, Silversea ships, and Crystal Cruises' ships,
Some of the large and small cruise ships with the world's important cruise companies are featured in this lesson, such as Seadream and Cunard Line.
Now you will look into specific information regarding some other cruise companies, some of whom you might have heard of but not necessarily in the context of 'cruising'.
You will learn about specific cruise companies which sail the high seas of the South Pacific and visit it's beautiful islands.
This lesson also includes a comparison of pros and cons between large, middle size and small cruise ships.
This lesson starts of by looking into what will assist you in selling cruises, such as by looking at 'who buys a cruise'. Some misconceptions are dealt with!
How would you sell a cruise? Why does it make a difference if you find out what your customers' specific requirements are? How do you go about this? Read all about these topics within this lesson!
Firstly you'll look at myths about cruising, and this will lead into how to actually close a sale once you've found the best cruise options for your customers. What documentation do you think they'll receive?
Some cruises can be booked directly with the cruise company. Others need to be booked via General Sales Agents (GSAs). Here is such an example which applies to the New Zealand Travel Industry.
Here are some examples of cruise companies which prefer to deal with agents and GSAs for the bookings on their cruise ships.
Firstly this lesson will look at specific terminology used in the Cruising Industry. Once you have an understanding of this, you will look at the best ways to communicate with your customers. Obviously not by using a whole lot of jargon!
This lesson incorporates the basics of communication skills. These are the skills you need to have effective interactions with people - more specifically your clients!
Listining skills - they are so important! You can ask all the right questions, but if you don't listen properly to the answer, how will you really find out what sort of cruise your customer wants. This lesson includes some excellent tips and suggestions.
This brief lesson concentrates on explaining you the importance of body language. Your posture and eye contact will determine whether your customer feels they have received excellent customer service - believe it or not!
To provide excellent customer service, you need to be aware of your own attitude and also cultural differences between you and your customers.
This short lesson deals with the issue of problem solving. What are the best ways of dealing with customers who have a complaint?
This is a super interesting lesson for those who are interested in working on-board a cruise ship. It highlights the essential skills, pros & cons of living on-board, and more!
If you are interested in working in the cruise industry, but not necessarily 'on-board', then this information will be good for you to read.
This lesson is full of valuable tips on successful Job Hunting, and Top Tips for an excellent CV!
If you want to ensure you get a job interview, you firstly need to make sure your resume (curriculum vitae - CV) is of an excellent standard. Most companies now want you to apply for job vacancies online. Valuable information about these topics have been included in this lesson.
This lesson features tips about preparation for job interviews: before the interview, do's and don't's during the interview, and also suggestions on what you can do after the interview.